Terms of Service

The service

Kalvo answers your business’s phone calls with an AI receptionist, quotes the services and prices you configure, books, moves and cancels appointments in your Kalvo diary, syncs those bookings with a Google Calendar you choose to connect, sends text-message confirmations and reminders, and can request deposits through a payment provider. We may add, change or retire features over time; we will give reasonable notice of changes that materially reduce the service.

Kalvo is a tool that acts on the information you give it. You are responsible for keeping your services, prices, opening hours and staff details accurate, and for how you use the bookings and messages it produces.

Your account

You must give accurate details when you sign up and keep your login secure. You are responsible for everything done under your account. Tell us at once if you think it has been compromised.

You may connect third-party services such as Google Calendar. Those connections are governed by your agreement with the third party as well as these terms, and you can disconnect them at any time.

Acceptable use

You may use Kalvo only for lawful business purposes. You must not use it to make unlawful, deceptive or unsolicited marketing calls or messages; to record calls where you have no lawful basis to do so; to attempt to access other customers’ data or our systems; to send content that is abusive, infringing or harmful; or to resell the service without our written agreement.

You are responsible for giving callers any recording notice and privacy information the law requires, and for obtaining any consent needed to send them text messages.

Billing

Kalvo is billed monthly in advance at the published prices on the pricing page: Starter £49 a month, Growth £99 a month, Pro £199 a month. Each plan includes a monthly allowance of call minutes; usage beyond the allowance is handled as described on the pricing page. Prices are shown excluding any applicable taxes.

A free trial may be offered; at the end of it the service continues on the plan you chose unless you cancel. You can cancel at any time from your account, and the cancellation takes effect at the end of the current billing period. Fees already paid are not refunded except where the law requires.

Deposits that Kalvo collects from your customers on your behalf are taken by the payment provider under the arrangements shown in your account, and you remain responsible for your own refund policy towards your customers.

Data and privacy

Our Privacy Policy explains what personal data we collect and how we use it, including Google user data. For your callers’ data you are the controller and we act as your processor, handling it only on your instructions and as the service requires.

You keep ownership of your business data. You grant us the licence needed to operate the service, including to record, transcribe and summarise calls for you.

Availability and liability

We aim to keep Kalvo available around the clock but do not guarantee uninterrupted or error-free operation: it depends on telephone networks, AI providers and third-party services outside our control. An AI receptionist can mishear or misunderstand; you should review bookings and messages as you would from any new member of staff.

To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue, business or goodwill, or for any loss arising from a missed, mishandled or mistimed call or booking. Our total liability to you under these terms in any twelve-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Suspension and termination

We may suspend or end your access if you breach these terms, if your use threatens the security or integrity of the service, or if fees are unpaid. You may close your account at any time. On closure we delete your data within the retention periods described in the Privacy Policy, except where we must keep it by law.

Changes to these terms

We may update these terms. We will give at least 14 days’ notice of material changes by email or in the dashboard, and continued use after that date means you accept them.

Governing law

These terms, and any dispute arising from them or from the service, are governed by the law of Guernsey. The courts of Guernsey have exclusive jurisdiction.

Questions about these terms can be sent to info@islandsai.com.